Frequently Asked Questions (FAQs)

Who can I call if I need help selecting products?
If you have questions or are having difficulty finding the right products for your needs, Better Greenhouses sales consultants are available toll free, weekdays between 8:00am-5:00pm MST at 1-800-98-SHEDS (1-800-987-4337). You may also email our helpdesk with questions. Orders can be placed online 24 hours a day, 7 days a week.

How do I begin ordering?
As soon as you have selected the item(s) you wish to purchase follow these simple steps:

• Click the "Add to Cart" button to add an item to your cart.

• Click "View Cart" to preview and/or adjust your cart contents.

• When you're done shopping, click the "Check Out" button.

• Enter your billing and shipping information and submit the order to us for processing.

Payment by check
If you prefer to prepay by check rather than major credit card, simply add items to your Better Greenhouses shopping cart, print out the completed page which displays the items for purchase, and mail to our address below with your check or money order payable to Shed City USA. Please be sure to include contact information with your payment.

What shipping charges should I expect?
Better Greenhouses offers Free Shipping on most all orders within the Continental United States. Due to product size, weight, shape, or safety standards, some items are not shippable by parcel carrier, and require safe delivery via common freight carrier. In such instances, it may be necessary to include a weight based freight charge due to the additional cost to deliver the product(s) to you.

Are my orders secure?
To protect our customers against credit card fraud, we provide secure online ordering using advanced encryption and industry standard Secure Sockets Layer (SSL) technology. SSL works by scrambling your name, phone number, credit card number and order information so that only your browser and ShedCityUSA can decipher it. You must have a browser that supports SSL (i.e. Netscape Navigator or Microsoft Internet Explorer) to order from us online.